Agree Upon Terms, Conditions & Cancellation Policies

Cancellation Policies:

I understand that Tomás Rodgers LLC, The Caught Red Handed Lifestyle Studios, and/or The Green|Haus operates on a scheduled hourly appointment basis for training sessions. Therefore, when cancelling an appointment:

1-1 Personal Training (In-person & Zoom):

  • If I cancel a session LESS than 24 hours to the scheduled time, and am unable to make up the session else-where in the personal training calendar somewhere within that same week (ending on Sunday), I shall be charged in full for that training session.

  • Should Tomás cancel a 1-1 session either in person or over Zoom, with LESS than 24-hour notice, and unable to re-schedule it within the remainder of the week, I shall be entitled to one free session upon rescheduling. I understand that the free session must be redeemed within 7 days of cancelling or the reimbursement session shall be forfeited.

  • Should Tomás cancel a session with MORE than 24-hour notice, I shall be entitled to no free session, but the training session shall be rescheduled within 7 days to ensure consistency and progress in my fitness program.

Semi-private Training Sessions in the Green|Haus:

  • If I cancel a session LESS than 24 hours to the scheduled time, I shall be charged a $15 cancellation fee.

  • Should Tomás cancel a Semi-Private Training Session in the Green|Haus with LESS than 24-hour notice, and unable to reschedule it within the remainder of the week, I shall be entitled to one free session upon rescheduling. I understand that the free session must be redeemed within 21 days of cancelling the previous one or the reimbursement session shall be forfeited.

  • Should Tomás cancel a Semi-Private Training Session in the Green|Haus with MORE than 24-hour notice, I shall be entitled to no reimbursement.

Weather Exemptions for The Green|Haus: 

  • The Green|Haus operates seasonly with everyone's safety being the top priority, therefore sessions are subject to last minute cancellations with a 2 hour / + warning based on inclement weather.

  • In these cases - the studio adds a complimentary "Rain Check Pass" to the paid client's account to use for a future Green|Haus session to be used within 21 days.

Virtual Studio:

  • Sign ups for Virtual Studio Sessions close out 15 minutes before LIVE session start time.

  • Clients are entitled to cancel Virtual Session sign ups within 1 hour of the LIVE session start time.

  • The Virtual Studio is entitled to cancel a LIVE session at any time and will reimburse any sign up with a complimentary "Friends & Family" session to user's account for ANY On-Demand or future LIVE Sessions, to be used within 21 days.

All Sessions:

  • I understand that I’m entitled to a special circumstance cancellation exemption, whereby I can cancel a session in less than 24-hours, at no additional charge (i.e. client illness, injury, etc.) and to be used sparingly based on an honor-system